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Job Requirements :

• Degree in Computer Science or Information Technology.

• Proficiency in Windows/Linux/Mac OS.

• Experience with remote desktop applications and help desk software.

• Attention to detail and good problem-solving skills.

• Excellent interpersonal skills.

• Good written and verbal communication.

 

Job Responsibilities :

• Identifying hardware and software solutions.

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Installing and configuring hardware and software.

• Speaking to customers to quickly get to the root of their problem.

• Providing timely and accurate customer feedback.

• Talking to customers through a series of actions to resolve a problem.

• Following up with clients to ensure the problem is resolved.

• Replacing or repairing the necessary parts.

• Supporting the roll-out of new applications.

• Providing support in the form of procedural documentation.

• Managing multiple cases at one time.

• Testing and evaluating new technologies.

• Conducting electrical safety checks on equipment.