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Call Centre On Cloud

More than Backup. More than Antivirus.

  • check Unlimited Calling Minutes
  • check 1 Virtual Mobile Number
  • check Call Recording
  • check Voice auto survey
  • check Advance Call Analytics
  • check Voice Broadcast
  • check Advance Call Routing
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₹ 1299/m

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Only one solution for all your backup need.

Plans designed for Startups, SMBs and Enterprises

FREE PLAN

Tri Annually

$0/mo

NAN% Off

Signup
  • Free account with some limitations
  • 100 Free Calling Minutes
  • 1 System Landline Number
  • Call Recording
  • Office time Schedule
  • Normal Call Analytics
  • Direct Agent Login Function
  • Normal Call Routing

VIRTUAL NUMBER - STARTER

Tri Annually

$17.76/mo

NAN% Off

Signup
  • Simple Package based Pay Per Use Model
  • 1,200 Free Calling Minutes
  • 1 Virtual Mobile Number
  • Call Recording & Multi-Language
  • Office time Schedule
  • Advance Call Analytics
  • Direct Agent Login Function
  • Calling Rate: Rs 1 per Min

VIRTUAL NUMBER - UNLIMITED

Tri Annually

$27.33/mo

NAN% Off

Signup
  • Helps Businesses to track Every Business Call
  • Unlimited Calling Minutes
  • 1 Virtual Mobile Number
  • Call Recording & Multi-Language
  • Office time Schedule
  • Advance Call Analytics
  • Direct Agent Login Function
  • Advance Call Routing

TOLL-FREE NUMBER PLAN

Tri Annually

$27.33/mo

NAN% Off

Signup
  • Enable your Customer to reach with Call Free
  • 2,000 Free Calling Minutes
  • 1 Toll-Free Number
  • Call Recording & Multi-Language
  • Office time Schedule
  • Advance Call Analytics
  • Direct Agent Login Function
  • Calling Rate: Rs 1.2 per Min

CCAAS - PREMIUM

Tri Annually

$54.68/mo

NAN% Off

Signup
  • For Small Call Center setup
  • 4,000 Free Calling Minutes
  • 1 Virtual Mobile Number
  • Extension based In-Call Transfer
  • Advance Click to Call Function
  • Agent Shift wise Schedule
  • Mini Lead CRM
  • Calling Rate: Rs 0.60 per Min

CCAAS - PREMIUM PLUS

Tri Annually

$218.76/mo

NAN% Off

Signup
  • For Enterprise Call Center Setup
  • 15,000 Free Calling Minutes
  • 1 Virtual Mobile Number
  • Including CCaaS- Basic Features
  • Extension based Agent & Call Group Transfer
  • Member Break Module
  • Predictive Auto Dialer
  • Calling Rate: Rs 0.45 per Min

Features

TOLL-FREE
NUMBER

Enable your customers to call you free to contact & track and record every call which they have made 24*7 with advance call analytics & routing strategies and sticky functionality.

VIRTUAL
NUMBER

Virtual Number is designed especially for businesses to help them intelligently manage callers and for automate self-service options including time-based schedule, agent break, deep call analytics.

CLOUD CALL
CENTRE

This solution is to provide complete call centre solution on the cloud where you can track, record all of your customer support executives in real time along with advanced agent & Break module.

APP/PLATFORM BASED
CLICK-TO-CALL

Desk Click is a cloud-based Click to Call solution which helps companies to get connected with their website or app visitors in real-time, without actually dialing the number.

AUTO VOICE
DIALER

It can be used to interact with your existing customers, through call patching with your support team automatically, with the agent first, and then to your customer for a call patch.

DESK
RING

Desk Ring is a cloud-based missed call alert service, which helps companies to organize Vote and Poll system, Get instant feedback and help to track lead generation activities.

VOICE
BROADCAST

Desk Voice is a cloud-based transactional auto voice broadcast solution which helps companies to send recorded voice messages to multiple phone numbers simultaneously.

VOICE AUTO
SURVEY

Collect valuable feedback from your existing customer database and analyze their satisfaction from service through our Bulk auto survey and individual feedback survey feature.

SMS/VOICE BASED
AUTHENTICATION

Two-Way authentication is a ‘One-Time Password’ that is randomly generated and sent to the client provided mobile number via SMS and voice call for number validation.

MINI LEAD
CRM

Use our In-build Mini CRM with live call screen to add, edit and view existing saved customers in the platform as well to as to upload, download all customers list with details.

Our Plans & Features

Plan Features
Account Details
Virtual Number
Toll-free option
Call Group
Agents Per Call Group
Call Recording
Max Agents
Dedicated PRI/SIP Line
Optional Resource Cost
Per Additional Account Licence
Extra Call/Minute Cost
SMS Notification
Extra VM Number ( fixed )
Extra System Landline Number ( fixed )
Per Additional Agent Cost
Per Additional Call Group Cost
Webhook Integration
Call Flow Features
IVR Journey
Advance Call Routing
Call Recording
Voice Mail
Custom Greeting & Music on Hold
Hold key
Multi- language IVR
Multi- Level IVR
After Call SMS
Call Queue Voice Prompt
Call Black List Option
IVR Features
Time Schedule - After Office Hours
Time Schedule - Holidays
Sticky Member option
Custom SMS Template
Custom Voice Template
Custom Sender ID
Mini Lead CRM
Notification Control Centre
Live Call Popup
3rd Party SMS API Integration
Call Routings
Inbound- Roundrobin/Sequential/Random Routing
Outbound - Direct Call-Back Configuration
Outbound- Manual Desk-Click
Outbound- DID Call back Functionality
Outbound- Bulk Voice Broadcast
Outbound- Bulk Voice Broadcast with Live Lead Capture
Outbound- Bulk Voice Broadcast with Live Lead Capture
Outbound- Voice Auto Survey/Feedback
Outbound- Predictive Auto Dialor
Data Security Features
Security Question login
IP Based Restricted login
OTP Based login
Platform Activity History
Integration
Google Sheet Integration
API Access
CRM Integration
Zoho-Integration
Webhook Access
Cloud Reporting Features
Region (Telco) Wise Report
Daily Email Report
Daily SMS Report
Detailed Custom Call Report
Admin Panel Access
Team Head Panel Access
Team Member Panel Access
Real Time Reporting
Sales & Admin Analytic Dashboard
Caller Wise Call trail History
Call Filter
Live Call Tracking by Admin & Agent
Unique Call count
Back-Track Call History
Call Wise credit Report
Agent Management Features
Super Admin Control
Agent Break Module
Agent Analysis Module
Agent wise Auto Shift Schedule
Call Control Authority access to Agent
Extension Based Online Call Transfer Facility
Live Work Login hrs & Break Duration Countdown
Direct Connect with Agent Extension
Direct Connect with Call Group Extension
Direct Connect with Call Group Extension
Agent Level - Caller No. Masking
Account Level- Caller No. Masking
Other Features
Account manager
Custom agreement & SLA
Starter Plan - Virtual Number

$0.99/mo

1
10
10
3 Months
100
NA
1 INR
18 Paisa
299 INR
100 INR
100 INR
200 INR
Standard
Manual-Single Upload
Normal/Advance
Limited Access
No
LEVEL 1
N/A
CCaaS- Premium-

$1.99/mo

1
30
30
Unlimited
100
NA
300INR
60 Paisa
15 Paisa
299 INR
100 INR
100 INR
200 INR
10 Paisa
Custom
Bulk upload
Normal/Advance
Full Access
30,000
LEVEL 2
N/A
CCaaS- Premium Plus-

$3.99/mo

1
Unlimited
Unlimited
Unlimited
Unlimited
1
1000INR
45 Paisa
13 Paisa
299 INR
100 INR
100 INR
200 INR
0 INR
Custom
Bulk upload
Multi-IVR Sticky
Full Access
Unlimited
LEVEL 2