Payment of Invoices
Your invoice will be sent to you on different days before the payment due date, depending on the billing cycle.
After 7 days you have not paid the invoice, you will be sent a reminder to pay it. Even after our reminder over the Phone and Email if you still miss the payment we reserve the full right to suspend your account immediately.
There will be an extra 30% penalty on your invoice in order to un-suspend account your account back.
Failure to notify us of any payment problems may result in an account suspension and/or termination. Please note that we are unable to do this for domain renewals. In case of account termination due to non-payment we are not responsible for any data loss and we will not take any responsibility to restore it back.
Dedicated and VPS Server Billing
We will happily offer you a 30 days money back guarantee (not including any setup fees or domain registrations) on any shared & reseller plans, and will refund you your money if you are not happy with our service or if would like to cancel your hosting account.
If you have ordered a domain, VPS, Dedicated Server, Email Server any add-ons or if you have trialed out our services with us, then unfortunately you are not eligible for a refund.
In case your account was suspended /or terminated due to violation of your AUP you would not get refunded.
Taxes paid on product and services would not be refunded with fee refund.
Fee paid to third party (i.e. PayPal, Ccavenue or any payment gateway) in order to receive your payment in our account would not be refunded with fee refund.
Refunds will be credited to the credit card on file or PayPal account used to order service, or a check will be mailed to clients paid by check or money order. Accounts due a refund will be refunded within (60) days of cancellation no exceptions.Cancellation & Refund Policy for Dedicated Servers and VPS Servers.
The following rules apply to cancellation / refund of Dedicated Servers and VPS Severs only: