Sales: +91-9971329945  Support: +91-0120-4312792
payment refund policy

Payment of Invoices
Your invoice will be sent to you on different days before the payment due date, depending on the billing cycle.

  • The monthly billing cycle will generate your invoice 10 days before the due date.
  • The quarterly billing cycle will generate your invoice 20 days before the due date.
  • The semi-annually billing cycle will generate your invoice 25 days before the due date.
  • The annually billing cycle will generate your invoice 30 days before the due date.
  • The billing cycle for your domain renewal will generate your first invoice 60 days before the due date.

After 7 days you have not paid the invoice, you will be sent a reminder to pay it. Even after our reminder over the Phone and Email if you still miss the payment we reserve the full right to suspend your account immediately.

There will be an extra 30% penalty on your invoice in order to un-suspend account your account back.

Failure to notify us of any payment problems may result in an account suspension and/or termination. Please note that we are unable to do this for domain renewals. In case of account termination due to non-payment we are not responsible for any data loss and we will not take any responsibility to restore it back.

Dedicated and VPS Server Billing

  • Dedicated and VPS servers are billed on monthly, quarterly, semi-annually and annually. Payments are made in advance based on the billing cycle selected.
  • As a courtesy and not as an obligation (contractual or otherwise), accounts are automatically renewed at the end of each billing cycle for the next cycle to avoid interruption of service.
  • For dedicated and VPS server we take minimum three months advance payment.
  • Dedicated and VPS servers running on monthly billing cycle billed on 1st day of each month.
  • If during any month there are any account overages (e.g. bandwidth, disk space, etc.), you will receive a separate invoice by e-mail for these charges which must be paid within 7 days of receipt.

Refunds Policy

We will happily offer you a 30 days money back guarantee (not including any setup fees or domain registrations) on any shared & reseller plans, and will refund you your money if you are not happy with our service or if would like to cancel your hosting account.

If you have ordered a domain, VPS, Dedicated Server, Email Server any add-ons or if you have trialed out our services with us, then unfortunately you are not eligible for a refund.

In case your account was suspended /or terminated due to violation of your AUP you would not get refunded.

Taxes paid on product and services would not be refunded with fee refund.

Fee paid to third party (i.e. PayPal, Ccavenue or any payment gateway) in order to receive your payment in our account would not be refunded with fee refund.

Refunds will be credited to the credit card on file or PayPal account used to order service, or a check will be mailed to clients paid by check or money order. Accounts due a refund will be refunded within (60) days of cancellation no exceptions.Cancellation & Refund Policy for Dedicated Servers and VPS Servers.

The following rules apply to cancellation / refund of Dedicated Servers and VPS Severs only:

  • You must request a cancellation BEFORE 30 days of your next renewal date. Failure to request a cancellation before 30 days of renewal will attract next month’s renewal amount to be paid.
  • No refund will be issued for the current billing cycle.
  • If you pre-paid for your dedicated server, we will refund your future month’s payments as long as you request a cancellation BEFORE 30 days of your next renewal date. Your pro-rata refund amount will start from the beginning of next month’s billing cycle.
  • After 30-days of your order, you will be eligible for pro-rata refund only (not a full refund).
  • You must mail us at billing@datanethosting.com for server cancellation request 30 days before of renewal date.