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ACCEPTANCE USER POLICY

Scope
This Acceptable User Policy (“Policy”) governs the usage of Datanet Hosting Services (“Services”). This Policy is incorporated by reference into each contract Datanet Hosting enters into with the Customers (individually called as “Customer”) for the use of Services. In addition, this Policy is incorporated by reference into Master Service Agreement.
This AUP is to help and protect the Customers of Datanet Hosting and Customers use of Services as per Indian governing law constitute acceptance of this AUP.

Purpose
The purpose of this AUP is to enhance the quality of the Services and to protect the Company’s customers, and the Internet community as a whole, from illegal, irresponsible, or disruptive Internet activities. This AUP applies to each Customer and its employees, agents, contractors or other users of such Customer who obtain Services from the Company (each such person being a “User”). Each User should use common sense and good judgment in connection with the Services. Parents or guardians should always supervise minors in using the Internet. Parents and guardians should remain aware at all times of what is on the Internet and how the minors under their care are using the Services and the Internet.

Prohibited Content
Includes transmission, distribution or storage of any material in violation of any applicable law or regulation. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization or material that violates Indian Government Law.

All pornographic content and sex-related merchandising is prohibited on all Datanet Hosting servers. This includes sites that may infer sexual content or links to adult content elsewhere. Datanet Hosting will be the sole arbiter in determining violations of this provision Also prohibited are sites that promote any illegal activity or present content that may be damaging to Datanet Hosting servers or any other server on the internet. Links to such materials are also prohibited. Examples of unacceptable content or links: Pirated software Hacker programs or archives Warez sites.

Vulnerable Scripts – Includes scripts (inclusive of all extensions, add-ons or plug-ins) with known security vulnerabilities. E.g. — An outdated Joomla or Drupal install. Customer must keep all scripts hosted under their account up-to-date and properly secured.

Data Transfer
All Users (Shared, Dedicated, Virtual and Bulk Mailing) are allocated a monthly data transfer allowance. If any account exceeds the allocated amount Bandwidth. We reserve the right to suspend the service until the start of the next allocation, suspend the service until more data transfer is purchased at an additional fee or suspend the service until the user upgrades to a higher level of hosting plan.

Spam Policy & Email Limits

  • You must comply with the CAN-SPAM Act of 2003 and all relevant regulations and legislation on bulk and commercial email.
  • You are prohibited from sending mass unsolicited email messages. All emails sent to recipients who have not Confirmed Opt-In or Closed-Loop Opt-In in to mailings from You will be considered as unsolicited email messages.
  • Forgery of email headers and spamming using third-party proxy aggregation of proxy lists, or proxy mailing software installation.
  • No shared , dedicated and VPS user account may send in excess of six hundred (600) emails per hour or five thousand (5000) emails in (24) hours. This limitation does not apply on Bulk mailing accounts.

We take all SPAM issues extremely seriously and will take redress such activity whenever we deem necessary.

Payment Terms
You may receive a full refund if Your account is cancelled within the initial 30 days after sign up. If the account holder cancels after the time period specified, there will be no refund given. Refunds do NOT apply to dedicated servers, dedicated IP addresses, SSL certificates, renewals, any licenses (WHMCS, cPanel, Fantastico, Softaculous, Windows, etc.) that are not included into the package and are purchased at additional fee, domain registration related fees.

Any taxes paid on Product and services which will pay to government would not be refunded with fee refund.
If your account becomes overdue, the account will be suspended. And it won’t be reactivated until the outstanding balance is paid in full. If outstanding balance is not paid by you within 45 days after Your hosting account’s billing date for shared hosting accounts and within 48 hours for VPS datanethosting.com reserves the right to terminate Your services for non-payment.

datanethosting.com may temporarily deny service or terminate this Agreement upon Your failure to pay charges when they become due. Such termination or denial will not relieve You of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
If an account is found to be in violation of the Terms of Service it will be terminated immediately and all payments forfeited.

Customers are requested to take their Dedicated and VPS servers backup with their own responsibility unless you have purchased a backup service from Datanet Hosting. Datanet Hosting Solutions Pvt. Ltd. Is not responsible for any data lost for any reason.Backups of new/changed data are made weekly for shared and reseller servers. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is Your responsibility to maintain local copies of their web content and information. A “Backup/Restore” feature is included with each hosting plan and You can use this tool to back up Your files. If loss of data occurs due to an error of datanethosting.com, We will attempt to recover the data for no charge to the client. If data loss occurs due to negligence of a client in securing their account or by an action of the client, datanethosting.com will attempt to recover the data from the most recent archive for a $15.00.